Returns, refunds & cancellation

Last updated 31 October 2026

Cancellation

You can cancel an order free of charge until it is dispatched. Email care@sukoon.example or call +91 90000 00000 with your order number. Prepaid orders are refunded in full to the original payment method within 5–7 working days.

Returns

For hygiene reasons, personal care products cannot be returned once the seal is opened. Unopened products in their original packaging can be returned within 7 days of delivery; we arrange the pickup.

Damaged, wrong or faulty items

If your order arrives damaged or incorrect, tell us within 48 hours of delivery with a photo of the item and packaging, and we will send a replacement free of charge.

Warranty

Massagers carry a 6-month replacement warranty against manufacturing defects (for example, the device stops charging or switching on). The warranty does not cover damage from misuse, drops or opening the device.

Refund timelines

Approved refunds are processed within 5–7 working days to the original payment method. Cash on Delivery orders are refunded by bank transfer or UPI to an account you provide.